Once you hit “SEND” our expert team will be notified that your unit is on its way. If you prefer, download the form and fax it to 704-922-1217.

You will also receive a copy of the completed form to the email address entered. This form needs to be printed and included in the unit shipment to PDS for our reference to match the spindle or arbor to the request. In the event of a warranty spindle or arbor repair, please call the service department @ 704-922-1206 to receive a Return Material Authorization number (RMA#).

2. Emergency Repairs

If you need an emergency repair, you must call us before you ship your spindle or arbor so we can evaluate our repair schedule.

Emergency repair service requires allocation of technicians and resources in advance. Emergency spindle or arbor repair requests are placed ahead of normal repairs upon receipt. Expedite fees will apply regardless of unforeseen circumstances preventing a scheduled delivery.

3. Ship Unit to PDS

Package unit carefully and ship pre-paid to the location nearest you. Don’t forget to include the copy of the completed Repair Form that was emailed to you. Local customers from NC, SC, VA, WV, KY, GA, TN and AL can save on shipping and receive professional spindle or arbor repair service by delivering their spindles or arbors directly to our North Carolina plant for repair.

PDS USA
4367 Dallas Cherryville Hwy.
Bessemer City, NC 28016

PDS Europe
Tichelbrink 68
32584 Lohne, Germany

4. Inspection and Evaluation

Your unit will be inspected and evaluated. A PDS representative will contact you with details and a repair quote.

5. Repair and Return

Repairs are completed on site by our experts at PDS. Final assembly, balance and run-in are completed in our clean room. Return shipping is handled by UPS unless another preference is noted on repair form. Upon customer approval of quotation, we typically ship repaired spindle or arbor within 3-4 business days. Repaired units are warrantied for 12 months from shipment date.